Shipping policy

Effective Date: 6/January/2026

1. General Information

This Shipping Policy applies to all purchases made through The Glide Crew (“we”, “us”, “our”). By placing an order on our website, you acknowledge and agree to the terms outlined below.

This policy is intended to comply with applicable consumer protection laws in New Zealand and internationally. Nothing in this policy limits any mandatory consumer rights that may apply in your country of residence.

2. Shipping Locations

We ship within New Zealand and internationally to most countries.
If we are unable to ship to your location, this will be communicated at checkout or shortly after purchase.

3. Order Processing Times

  • Orders are processed within 1–5 business days (Monday–Friday, excluding New Zealand public holidays).

  • Orders placed after 2:00 PM NZT may be processed on the next business day.

  • Once your order has been dispatched, you will receive a confirmation email containing tracking information.

4. Shipping Methods & Estimated Delivery Times

We offer the following shipping options:

  • Standard Shipping: 15–20 business days — NZD $25.00

  • Express Shipping: 7–13 business days — NZD $75.00

Delivery timeframes are estimates only and may vary due to factors outside our control, including but not limited to customs clearance, courier delays, weather conditions, or peak periods.

Shipping rates apply to both domestic and international orders unless otherwise stated at checkout.

5. Shipping Costs

Shipping costs are calculated and displayed at checkout based on your selected delivery method and destination. Prices are shown in NZD unless otherwise specified.

6. Tracking & Delivery

  • All orders include tracking, which will be provided once the order has shipped.

  • While we work with reputable carriers, delivery times cannot be guaranteed.

  • If your parcel is delayed, missing, or experiencing issues in transit, we will assist you in communicating with the courier where possible.

If your order is marked as “Delivered” but cannot be located, please contact your local courier or postal service first before reaching out to us.

7. Customs, Duties & Taxes (International Orders)

For international orders:

  • Customs duties, import taxes, VAT, GST, or other local charges are not included in the item price or shipping cost.

  • These charges are the responsibility of the recipient and are determined by the destination country’s customs authority.

  • We are not responsible for delays caused by customs processing.

8. Lost, Stolen, or Damaged Packages

  • Lost parcels: Please contact us within 3 days of the estimated delivery date so we can initiate a courier investigation where applicable.

  • Stolen parcels: Once an order is confirmed as delivered to the address provided, responsibility transfers to the recipient. We recommend contacting your local courier or filing a police report if theft is suspected.

  • Damaged items: If your order arrives damaged, contact us within 7 days of delivery with clear photos of the damage and packaging so we can assess the issue and offer an appropriate resolution.

Nothing in this section limits any non-excludable rights you may have under applicable consumer law.

9. Address Errors & Undeliverable Packages

Customers are responsible for providing accurate and complete shipping information at checkout.

If a parcel is returned due to an incorrect or incomplete address:

  • We may contact you to confirm the correct address.

  • Additional shipping fees may apply to resend the parcel.

We are not responsible for delivery failures caused by address errors supplied by the customer.

10. Pre-Orders & Special Releases

For pre-orders, limited releases, or made-to-order items:

  • Estimated dispatch times will be clearly stated on the product page.

  • Shipping timelines may vary depending on supplier availability and release schedules.

11. Order Changes & Cancellations

  • Orders may be canceled within 3 hours of purchase, provided they have not yet been processed or shipped.

  • Once an order has been processed or dispatched, it cannot be changed or canceled.

This does not affect your rights in the event of a faulty or misdescribed product under applicable consumer law.

12. Contact Information

For questions regarding shipping or your order, please contact us:

Email: theglidecrew@gmail.com
Phone: +64 21 574 672
Business Address:
The Glide Crew
6 Pirongia Road
Te Awamutu, 3800
Waikato, New Zealand