Terms of service

Effective Date: 6/January/2026
Company Name: The Glide Crew
Company Location: New Zealand

1. Introduction

Welcome to The Glide Crew (“Company,” “we,” “our,” or “us”). These Terms of Service (“Terms”) govern your access to and use of our website, services, and the purchase of products from The Glide Crew.

By accessing our website or placing an order, you agree to be bound by these Terms. If you do not agree, you must not use our website or services.

2. Eligibility

You must be at least 18 years old, or have the consent of a legal guardian, to purchase from The Glide Crew. By using our website, you confirm that you meet this requirement.

3. Products and Availability

  • The Glide Crew operates as an independent reseller of authentic sneakers, apparel, and related products.

  • Product availability, pricing, images, and descriptions may change at any time without notice.

  • We reserve the right to limit quantities, refuse service, or discontinue products at our discretion.

  • While we aim for accuracy, we do not guarantee that all product descriptions or content are error-free.

4. Orders and Payments

  • All orders are subject to acceptance and availability.

  • Prices are displayed in New Zealand Dollars (NZD) unless otherwise stated.

  • GST or other taxes may apply depending on your location.

  • Accepted payment methods include credit/debit cards and approved online payment providers.

  • Payment must be received in full before an order is dispatched.

  • We reserve the right to cancel or refuse any order and issue a full refund where required.

5. Shipping and Delivery

  • We ship within New Zealand and to selected international destinations.

  • Shipping costs and estimated delivery times are displayed at checkout. Delivery estimates are not guaranteed.

  • We are not responsible for delays caused by couriers, customs processing, or events outside our control.

  • International customers are responsible for all customs duties, import taxes, and clearance fees.

  • Risk of loss or damage passes to the customer once the order has been delivered to the shipping address provided, to the extent permitted by applicable law.

6. Returns and Refunds

Final Sale Policy

All sales are final. We do not offer returns or exchanges for:

  • Change of mind

  • Incorrect sizing

  • Style preference

Consumer Law Rights

This policy does not limit or exclude your rights under applicable consumer protection laws.

  • New Zealand customers: Rights are protected under the Consumer Guarantees Act 1993.

  • Australian customers: Rights apply under the Australian Consumer Law (ACL).

  • Other international customers: You may have mandatory consumer rights under your local laws which cannot be excluded.

If a product is faulty, not as described, or fails to meet acceptable quality standards, we will provide a repair, replacement, or refund as required by applicable law. Proof of purchase is required.

Before You Buy

Please review all product descriptions, images, and sizing information carefully before placing an order.

7. Warranties and Liability

  • Products are provided “as is” except where warranties are required by law.

  • Nothing in these Terms excludes statutory warranties or consumer guarantees that cannot be lawfully excluded.

  • To the maximum extent permitted by law, we are not liable for indirect, incidental, or consequential losses, including loss of profits or business interruption.

8. User Accounts and Security

  • You are responsible for maintaining the confidentiality of your account credentials.

  • You must notify us immediately of any unauthorized access or security breach.

  • We are not responsible for losses caused by unauthorized account use.

9. Intellectual Property

All website content, including branding, images, text, and logos, is owned by or licensed to The Glide Crew. Unauthorized use, reproduction, or distribution is prohibited.

10. Privacy

Your personal information is handled in accordance with our Privacy Policy, which complies with the New Zealand Privacy Act 2020 and applicable international data-protection standards.

11. Prohibited Activities

You must not:

  • Use our website for unlawful or fraudulent purposes

  • Resell our products without authorization

  • Interfere with website functionality or security

  • Attempt unauthorized access to our systems

12. Changes to These Terms

We may update these Terms at any time. Changes take effect once published on our website. Continued use of our services indicates acceptance of the revised Terms.

13. Governing Law

These Terms are governed by the laws of New Zealand.
Where required by mandatory consumer law, international customers may also have rights under their local jurisdiction that cannot be excluded.

14. Contact Information

The Glide Crew
Email: theglidecrew@gmail.com
Phone: +64 21 574 672
Address: 6 Pirongia Road, Te Awamutu, 3800, Waikato, New Zealand