Privacy policy

      Last updated: 6/January/2026

      The Glide Crew (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you visit or make a purchase from theglidecrew.com, or otherwise interact with us.

      We comply with the New Zealand Privacy Act 2020 and, where applicable, international privacy laws including the EU/UK General Data Protection Regulation (GDPR) and relevant Australian and United States privacy principles.

      1. Information We Collect

      We may collect the following types of personal information:

      • Personal details: Name, email address, phone number, billing and delivery address

      • Payment information: Payment details processed securely by third-party payment providers (we do not store full card details)

      • Order information: Products purchased, order history, returns, and communications

      • Technical data: IP address, device information, browser type, cookies, and usage data

      • Marketing preferences: Newsletter subscriptions, promotional preferences, and communication consent

      2. How We Collect Your Information

      We collect personal information when you:

      • Place an order or attempt to purchase from our website

      • Create an account or contact us via email, phone, or social media

      • Subscribe to marketing communications

      • Interact with our website through cookies, pixels, or analytics tools

      3. How We Use Your Information

      We use your personal information to:

      • Process and fulfil orders, payments, shipping, and authentication checks

      • Communicate with you about orders, support requests, or account matters

      • Send marketing communications where you have provided consent

      • Improve our website, services, and customer experience

      • Detect fraud, misuse, or security issues

      • Comply with legal, tax, and regulatory obligations

      4. Legal Basis for Processing (International Users)

      For customers outside New Zealand, we process personal information on the following lawful bases:

      • Contractual necessity – to fulfil your order

      • Consent – for marketing communications and cookies

      • Legitimate interests – improving services, preventing fraud, and operating our business

      • Legal obligations – compliance with laws and regulations

      5. Sharing Your Information

      We do not sell or rent your personal information.

      We may share your information with:

      • Service providers (e.g. payment processors, shipping partners, website hosting, analytics, marketing platforms)

      • Professional advisers (e.g. accountants, legal advisers)

      • Government or regulatory authorities where required by law

      Some of these providers may be located outside New Zealand, including Australia, the United States, and the European Union. Where this occurs, we take reasonable steps to ensure your information is protected in accordance with applicable privacy laws.

      6. Cookies and Tracking Technologies

      We use cookies and similar technologies to:

      • Enable website functionality

      • Analyse traffic and usage

      • Support advertising and remarketing campaigns

      You can manage or disable cookies through your browser settings. Disabling cookies may affect website functionality.

      7. Data Retention

      We retain personal information only for as long as necessary to:

      • Fulfil the purposes outlined in this policy

      • Meet legal, accounting, and tax requirements

      • Resolve disputes and enforce agreements

      When no longer required, information is securely deleted or anonymised.

      8. Security of Your Information

      We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

      9. Your Rights

      Depending on your location, you may have the right to:

      • Access the personal information we hold about you

      • Request correction of inaccurate information

      • Request deletion of your information

      • Withdraw consent for marketing communications

      • Object to or restrict certain processing activities

      • Request a copy of your data (data portability)

      To exercise these rights, contact us using the details below.

      10. Complaints

      If you believe your privacy rights have been breached, please contact us first so we can attempt to resolve the issue.

      New Zealand customers may also contact the Office of the Privacy Commissioner if unsatisfied with our response.

      11. Contact Us

      If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

      Email: theglidecrew@gmail.com
      Phone: +64 21 574 672
      Address:
      The Glide Crew
      6 Pirongia Road
      Te Awamutu, 3800
      Waikato, New Zealand